COTS (Click Mobility) Implementation
SITUATION
- A large telecommunications organization intended to standardize Mobile workforce Automation across the entire country.
OBJECTIVE
- Expand to all regions of Canada at the same functionality as the west coast to enable dynamic capacity management, intelligent scheduling, customer preferences, and continuous intra-day optimization.
OUTCOME
- Optimized Scheduling & Tasking
- Support for Location (GPS)
- Energy consumption analysis
A large telecommunications organization had to expend the existing Mobile workforce Automation across the entire country.
Delta Gap developed and implemented a project plan and collaborative approach with the IT department and vendors through project phases.
Analyzed existing Scheduling & Tasking process and developed and incorporated optimized interactive Scheduling & Tasking approach
Established Skills-based routing dependent on real time availability of technicians
Enabled support for Location (GPS)
Automated travel time calculations developed
Designed and established reporting and analytic capability
Created spare parts modeling and stock availability
Achievement of all planed activities for a day is a spinning wheel of our motivation. Our motivation and drive comes from our clients’ satisfaction.
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