Mergers and Acquisition / Integration
SITUATION
- A utility organization acquired a new company with a very different business model (84 locations).
OBJECTIVE
- Fully integrate acquired company, establish a new business model and gain projected synergy.
OUTCOME
- 67 operating locations combined
- Integrated head office
- Centralized business model
- One business unit per geographical area
- Projected synergy
- Both organizations stabilized
Integrate a 84 locations company with a fundamentally different business model, preserve customer satisfaction and continuity in service delivery of new firm.
Delta Gap, in conjunction with all stakeholders, created program plan and governance through all stages (due diligence, pre-closing, closing, post-closing/ stabilization, integration, synergy and sustainment).
Site visits – fact finding mission
Developed Project Plans across 10 functional groups; HR, Field Operations, Logistics, Customer Experience, Real Estate, IT, Finance & Insurance, Sales, Marketing, and Supply
Conceptualized Change Management strategies through the stakeholders’ impact analysis to maximize employee engagement and support transition across 10 fictional groups
Established a West Operations Center to coordinate the work in the area – WOC
Supported Barcode verification by driver at each delivery
Sanitized, standardized and transferred all data into parent organization’s systems
Integrated all locations under the same banner
Followed parent organization’s org chart reporting scheme
Established centralized delivery model
Achievement of all planed activities for a day is a spinning wheel of our motivation. Our motivation and drive comes from our clients’ satisfaction.
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